Frequently Asked Questions

 

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What are you doing to minimize the spread of COVID-19?

  • Reducing the size of our teams to 2 members (we will begin to also have solo cleaners later in the year)
  • Providing all team members with personal protective equipment (PPE), including KN95 masks, shoe covers, nitrile gloves. Masks are worn throughout the day.
  • Taking each team member’s temperature prior to entering the office. If they are symptomatic, they go home and can use PTO/sick pay.
  • Implementing staggered start times so there are no more than 2 people in the office at one time.
  • Asking clients to let us know in advance if they, or anyone in their home, is symptomatic. If so, we reschedule service.
  • Adding disinfecting of high-touch areas to our regular service. We use an EPA-approved disinfectant.
  • Requesting that clients either leave their home prior to their cleaning, or remain in one room during service.
  • Requiring that clients provide a vacuum, mop and duster from our recommended list.
  • Training all staff members on all of our protocols including, social distancing, hand hygiene, how to properly wear all PPE, and the proper 3-step method to disinfect high-touch areas
  • Moving to touchless payments (credit cards kept on file)
     

Why use Scrub! Cleaning instead of a “Cleaning Lady” ?

So many reasons…. First and foremost, we carry full liability insurance. All of our cleaners are w-2 employees, not independent contractors. We take care of all federal, state and local taxes. Most importantly, we cover Workman's Compensation insurance for all of our cleaners, for their peace of mind and yours.

Our cleaners are top notch. They each go through a rigorous hiring process that includes a phone screen, in-person interview, national and state criminal background checks, reference checks and a 90-day probationary period.

Our communication is outstanding. You will see that the second you fill out our online quote form. You will get an immediate response letting you know that we’ve received your info and will get back to you as soon as possible. We’ll send your quote. We’re always available by email to answer questions and provide information. We send out email reminders on the Sunday before your cleaning. And, if requested we can even text you 30 minutes before we arrive!

We’re also fully accountable. After each cleaning, you will receive a one-click, one-question survey. We want to know what you love and what you didn’t love. Something’s not right? We’ll send our team back the next business day to make it right. Your happiness is our ultimate goal.

To avoid cross-contamination we ask that our clients provide a vacuum, mop and duster from our list of recommended products. We bring everything else that we need to clean your home: all chemicals, including an EPA-approved disinfectant and freshly laundered cleaning towels. We also provide personal protective equipment (PPE), including masks, gloves and shoes covers. We want it to be as convenient as possible for you. We’ve got that covered.


What are your rates?

Our rates vary based on the size of the house (number of bedrooms/bathrooms, square footaqe) and the frequency of the cleanings (weekly, bi-weekly, monthly, one time). We are happy to email you a quote if you fill out our online quote form or if you’d prefer to speak with us, please call the office (215-821-9484) during our regular business hours and we can provide an over-the-phone quote.


Do you bring your own supplies and equipment?

To avoid cross-contamination we ask that our clients provide a vacuum, mop and duster from our list of recommended products. We bring everything else that we need to clean your home including: Our general purpose cleaner is H2O2 Orange Cleaner by Envirox. We use 2 dilutions of it; one stronger, one more diluted. Envirox is an environmentally-friendly green-certified product that can be used anywhere water can be used. It has a slight citrus scent from an essential oil.  We also provide 2 EPA-approved disinfectants, also by Envirox: Non-Acid Disinfectant  and Critical Care . We also use either Envirox or Murphy Squirt and Mop Floor Cleaner for floors. We use Unitex Protection Stainless Steel Cleaner and Polish for stainless appliances, and Barkeepers Friend Cleanser for stainless steel sinks and inside toilets. For dusting, we use Murphy Multi Use Wood Cleaner Spray. For oven cleaning, we use Easy-Off Fume Free Oven Cleaner. On occasion, we will use an odor neutralizer like Febreze. We don’t supply bleach, if your home requires bleach in the bathroom(s), we ask that you leave out a spray bottle of Tilex. If you have a product that you love and would prefer us to use, we are happy to do that also. Just let us know!


Will we have the same team each time?

We work in teams of two, or as solo cleaners (one cleaner). When you sign up for recurring weekly or bi-weekly recurring service, you will be assigned a team. We will try our best to have the same team clean your house on each visit. We can not guarantee the same team, but we'll do our best to make this happen. All of our cleaning technicians are trained using the same techniques and using the same products.


How will the cleaners enter my house?

Most of our recurring clients give us keys to enter the house. Some give us codes to keyless entry systems or lockboxes. Keys are kept on coded keychains in a lockbox, in a locked office. If you live in a building with a concierge, we can pick up the key at the front desk.


Should I leave a tip?

Tips are always appreciated, never required. If you are pleased with the service and want to express your happiness with a tip, the cleaners will be very happy. You can expect the same high level of service either way.


Are you fully insured?

Scrub! Residential Cleaning carries full Liability Insurance thru Grange Mutual Casualty Company. All of our cleaners are also covered under our workman’s compensation insurance by Amtrust.


Are the House Cleaners Independent Contractors or Employees?

For your protection and the protection of our House Cleaners, we pay Unemployment Insurance and Workers Comp Insurance for all of our employees. Additionally we file and pay all State, Federal and City taxes. All of our House Cleaners are officially employees of Scrub! Residential Cleaning.
 

What types of cleanings do you do?

Our most popular services are Weekly, Bi-Weekly, or Monthly Cleanings. We also do One-Time Cleanings and Move-In/Move-Out Cleanings. If you live in a condo and are interested in just having the common areas cleaned (hallways, foyers), we can do that too! We also clean small Offices.
 

What if I'm scheduled for a cleaning but have to cancel?

Our lives are busy and unpredictable; sometimes things pop up. We fully understand this. If you have to skip a cleaning we ask that you let us know 48 hours in advance (or 2 business days ahead) of your scheduled cleaning. This way we can fill your spot and it won't be a financial hardship on our employees. We will always do our best to reschedule your cleaning for a time that is convenient for you. (With less than 48 hours notice, we do charge a $50 cancellation fee)

 

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