Frequently Asked Questions

 

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Why use Scrub! Cleaning instead of a “Cleaning Lady” ?

So many reasons…. First and foremost, we carry full liability insurance and all of our cleaners work under our bond. All of our cleaners are employees, not independent contractors. We take care of all federal, state and local taxes. Most importantly, we pay Workmans Compensation insurance for all of our cleaners, for their peace of mind and yours.

Our cleaners are top notch. They each go through a rigorous hiring process that includes a phone screen, in-person interview, national and state criminal background checks, reference checks and a 90-day probationary period.

Our communication is outstanding. You will see that the second you fill out our online quote form. You will get an immediate response letting you know that we’ve received your info and will get back to you as soon as possible. We’ll send your quote. We’re always available by email to answer questions and provide information. We send out email reminders on the Sunday before your cleaning. And, if requested we can even text you 30 minutes before we arrive!

We’re also fully accountable. After each cleaning, you will receive a one-click, one-question survey. We want to know what you love and what you didn’t love. Something’s not right? We’ll send our team back the next business day to make it right. Your happiness is our ultimate goal.

We bring everything we need to clean your house, all cleaning supplies and equipment. We want it to be as convenient as possible for you. You shouldn’t have to worry about changing vacuum cleaner belts or buying paper towels. We’ve got that covered.

What are your rates?

Our rates vary based on the size of the house (number of bedrooms/bathrooms, square footaqe) and the frequency of the cleanings (weekly, bi-weekly, monthly, one time). We are happy to email you a quote if you fill out our online quote form or if you’d prefer to speak with us, please call the office (215-821-9484) during our regular business hours and we can provide an over-the-phone quote.

Do you bring your own supplies and equipment?

Yes! We bring everything we will need to clean your home: Vacuum Cleaners, Cleaning Products, Sanitized Microfiber and Terry Cleaning Cloths, Mops, Dusters. We use the full line of Clorox Green Works, Clorox’s environmentally friendly line. We also use either Murphys Oil Soap or Bona Hardwood Floor Cleaner for floors. If you have a product that you love and would prefer us to use, we are happy to do that. Just let us know!

Will we have the same team each time?

When you sign up for weekly or bi-weekly recurring service, you will be assigned a team. We will try our best to have the same team clean your house on each visit. We can not guarantee the same team, but we'll do our best to make this happen. All of our cleaning technicians are trained using the same techniques and using the same products.

How will the cleaners enter my house?

Most of our recurring clients give us keys to enter the house. Some give us codes to keyless entry systems or lockboxes. Keys are kept on coded keychains in a lockbox, in a locked office. If you live in a building with a concierge, we can pick up the key at the front desk.

Should I leave a tip?

Tips are always appreciated, never required. If you are pleased with the service and want to express your happiness with a tip, the cleaners will be very happy. You can expect the same high level of service either way.

Are you insured and bonded?

Scrub! Residential Cleaning carries full Liability Insurance thru Grange Mutual Casualty Company. A copy of our policy is available upon request. We are also bonded.

Are the House Cleaners Independent Contractors or Employees?

For your protection and the protection of our House Cleaners, we pay Unemployment Insurance and Workers Comp Insurance for all of our employees. Additionally we file and pay all State, Federal and City taxes. All of our House Cleaners are officially employees of Scrub! Residential Cleaning.

What types of cleanings do you do?

Our most popular services are Weekly, Bi-Weekly, or Monthly Cleanings. We also do One-Time Cleanings and Move-In/Move-Out Cleanings. If you live in a condo and are interested in just having the common areas cleaned (hallways, foyers), we can do that too! We also clean small Offices.

What if I'm scheduled for a cleaning but have to cancel?

Our lives are busy and unpredictable; sometimes things pop up. We fully understand this. If you have to skip a cleaning we ask that you let us know 48 hours in advance (or 2 business days ahead) of your scheduled cleaning. This way we can fill your spot and it won't be a financial hardship on our employees. We will always do our best to reschedule your cleaning for a time that is convenient for you. (With less than 48 hours notice, we do charge a $50 cancellation fee)

 

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